Terms and conditions
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By booking a tour with Terrific Tours London, you agree to the following terms and conditions. These also apply to bookings made through third-party services and websites.
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Providing Details: As part of my tour process, I require details from you to customise your tour. These may include (but are not limited to) party size, preferred meet-up location and preferred starting time.
Once you have made a reservation, it is your responsibility to provide us with these details. Please contact me before reserving any meet-up location outside of central London (TfL Zone 1). If you have not provided these details at least 48 hours before your tour, I may not be able to proceed with your tour and this may be forfeited with no refund. You also acknowledge that certain last-minute requests may not be fulfilled if you do not provide these details immediately after booking. There is no guarantee that all attractions, restaurants, roads, or areas of the city will be open during your tour, nor that certain ceremonies or events will take place.
Meet-up: Once you have agreed on a meet-up time and location, please be present on time.
For private tours, if you are not present within 15 minutes of your scheduled start time, I will attempt to contact you via the phone number you provide during the booking process. If after 30 minutes, if I cannot contact you, you will be considered a “no-show” and your tour will not take place – a refund will not be given and a cancellation fee of 100% of the tour price applies. Terrific Tours London is not able to extend a tour due to a late start.
I accept no responsibility for customer “no-shows” as a result of a delayed flight, train, ship or other forms of transportation. Please contact me if you know you will be delayed so I can attempt to accommodate your new scheduled time – your tour may be shortened if necessary.
Additionally, no refunds will be given for any persons who purchase a tour and do not present themselves, even if part of the group is present.
Weather Conditions: Tours take place in all weather conditions – rain, snow or shine. If a tour is cancelled due to weather, you will be offered a full refund and the choice of rebooking on a different date. If weather events are deemed by the tour guide to be too extreme, the tour may be suspended temporarily or end early – in this case, you will be offered a pro-rata refund. If you, the guest, choose to leave a tour early (or not participate in a tour) due to weather reasons and the tour has not been cancelled or suspended, you will not be issued a refund.
Third Parties: Any extras purchased through Terrific Tours London such as attraction tickets, transfers and excursions are 100% non-refundable from the time of purchase. Terrific Tours London accepts no responsibility for third parties, including at any food establishments visited, sites frequented or transportation used during the tour.
Safety: Please follow instructions and utilise discretion during the tour – you are responsible for your own safety during the tour. If the tour guide feels that for your safety or theirs a tour needs to be cancelled or shortened, this will be done and a pro-rata refund will be provided. If a guest uses threatening behaviour, actions or language or refuses to abide by UK laws and regulations, the tour will end immediately and a refund will not be provided. Abuse against staff, other guests or members of the public will not be tolerated and law enforcement will be called.
Force Majeur: In case of an extraordinary event (such as – but not limited to – natural disaster, terror attack) and a tour is cancelled, it is possible to reschedule your tour. Refunds may be available on a case by case basis, but are not guaranteed. If I cannot be present, you will be informed as far in advance as possible and offered a full refund or alternative tour dates.
Cancellation Policy
Book with Confidence:
Worry-free cancellation terms: book with peace of mind knowing that you can cancel for free up to a day before the experience and receive a full refund.
Start times are listed in local London time – if you are unsure, please contact us.
I strongly recommend you have full travel insurance for your trip.